Complaints policy

If something has gone wrong

Your child’s experience is important to everyone at our academy. We want to work with you to ensure that your child is happy at school, and that they achieve their best. If you feel something has gone wrong, we want to hear from you.

It’s always best to begin by speaking with your child’s teacher, letting them know what has happened and what you would like us to do to make it better. They will get back to you as soon as they can.

If there is more for us to do, you can ask us to take a more formal look. The policy is linked below.